I’ve been hoping that I wouldn’t have to address this issue, but I have had multiple personal e-mails and posts about long and extreme delays (4-6 weeks) ordering from Essence of the Ages in the last couple of months, perhaps longer. First let me address this. While Beth’s page re: Olfactory Rescue Service on the Essence of the Ages site has been invaluable to giving this incense site greater visibility, and I would assume that the reviews here have also directed traffic her way, Olfactory Rescue Service is not a wing of the company, it is completely independent from Essence of the Ages and will remain so, otherwise it could not function with any semblance of objectivity. On the other hand, because of the symbiosis between the two sites, I consider Beth a friend and for a very long time I have been able to recommend her business wholeheartedly.
And so I am caught between a rock and a hard place. On one hand, my empathy goes out to her for what has been a very difficult time. On the other, the reports of late packages continue to proliferate. Some of these reports are polite and well measured and most of these you don’t see because they are going straight to me. Those that are angry have come here and yes I do allow these posts to come through, we would not be objective if we hid those, as incense lovers you have the right to know if there are problems and I would think that the fact you can read these reports here shows that we are doing our best to be transparent.
However, if there is any middle ground at all here, it’s that in several of these cases, writing her directly about the problem seems to have cleared some concerns up. This is recommended BEFORE posting on this site. One thing we do understand is that there are often two sides of a story. Now when I say this, I’m not talking about the long delays. I understand why they are aggravating people, quite frankly I’ve heard enough reports of delays to be hesitant ordering myself until things clear up. I’m talking about the details. Beth has the ability to answer these reports, it’s something I would allow any vendor who would like to tell their side of the story; however, I won’t let these exchanges turn angry.
Second, from here on out, I will not be answering e-mails about Essence of the Ages anymore, I am not on the payroll. If I wrote back. I would just be saying what I said above. Write her or call her. I can’t tell you why there are delays other than for the reasons we know already. I do know some details but also understand that these aren’t likely to mollify anyone who has shelled out cash with nothing to show for it (yet) even if privacy didn’t prevent me from sharing them. And yes, if Beth chooses to add to this further here, I’m OK with it.